MedPulse (medpulseiq.com) is free to start. Paid plans (“MedPulse Pro”) unlock additional features. This policy explains how cancellations and refunds work. We aim to be fair and fast — if something isn’t right, please just reach out.
Cancellation
- MedPulse Pro is purchased for a fixed period (monthly or annual) and does not auto-renew — you are only charged when you choose to buy or renew.
- You can stop using Pro at any time. Your Pro access remains active until the end of the period you paid for.
- To cancel or to not renew, no action is needed beyond simply not purchasing again.
Refunds
- 7-day satisfaction window: if MedPulse Pro isn’t right for you, request a refund within 7 days of purchase and we’ll refund it, provided the plan hasn’t been substantially used.
- Duplicate or accidental charges are refunded in full.
- Failed/pending payments that were debited but didn’t activate Pro are refunded in full.
- After the 7-day window, or once a plan has been substantially used, payments are generally non-refundable — but talk to us; we handle genuine cases kindly.
How to request a refund
Email us via the Contact page with your registered email and the payment/order reference. Approved refunds are returned to the original payment method (via Razorpay), typically within 5–7 business days depending on your bank.
Questions
See our Terms and Privacy Policy, or reach out any time via Contact. Payments are processed securely by Razorpay; MedPulse does not store your card details.